Course FAQs

What you need to do is register with your local Job Network Agent. Your Employment Consultant will make the booking with us on your behalf and arrange payment with us directly. Unfortunately Centrelink does not pay directly.

Unfortunately we cannot offer this service, full payment of course fees are required at the time of booking. The good news is that we try to always offer value for money and keep course fees affordable, so you know that you are always getting good value, especially with our package deals which offer reduced prices!

Although we cannot guarantee you a job, we would be delighted to refer you to an agent who may be able to assist you to find work.

You may bring a friend along to the course or, alternatively, you can phone the National Translation service to book an interpreter. Visit the Immigration website for more information about help with translating.

Payment can be made at the time of booking using either a credit card, EFTPOS or cash. Invoices and acceptance of company cheques is by prior arrangement only.

Once you've successfully completed your course you'll need to fill out some information which is required by the Australian Government. We simply need a few bits of information about you and your USI number (more information here). Once we've got this information we will email your certificate to you.

Nothing! All you need is a computer or laptop. The latest versions of Internet Explorer, Chrome or Safari are recommend.

Our online courses enable you to gain the skills and certification you need anywhere - even in the comfort of your own home. Our course content and learning management system is industry-leading, enabling you to achieve best results first time.

Currently RSA trained in NSW is recognised in most other states of Australia. If you are from outside NSW and have an RSA Certificate from another state you can do the RSA with TCP and we will give you a $10 discount when you bring in your other Certificate as proof.

You can once you have received your interim certificate.

An OLGR Competency Card for RSA and RCG is mandatory in NSW. The RSA SITHFAB0098 Statement of Attainment is a nationally recognised unit of competency from the Cert II Hospitality this is accepted in WA, NT & SA. In Queensland a QLD OLGR RSA certificate is mandatory. In Victoria & Tasmania you must have a Certificate issued from an RTO approved in that state therefore in all those states you will need to attend another course. Expiring certificates: All RSA/RCG certs that were issued before 2007 have expired. Avoid the fine and get recertified.

If the course is taken online, you can download your Certificate of Attainment instantly upon completion of the course. This is for the following states:

• Northern Territory
• Queensland
• South Australia
• Western Australia

If your RSA is for New South Wales, you will receive the following:

• RSA National Statement of Attainment - upon completion
• NSW OLGR Interim Certificate - upon completion
• RSA Competency Photo Card - collect at Australia Post

On 28th January 2014, the NSW Government released a statement saying that the online RSA course for NSW could be revoked. It was discussed in Parliament the next day. Although there has been no official notification that this proposal has been implemented as a result of those discussions, TCP TRAINING, along with many other companies who offered the NSW course online, have made the decision to offer a classroom course as an alternative until a final decision has been made. The reason for this is, if the course is revoked, anyone who has enrolled in the course but not yet completed the course, would not qualify for a certificate. We don’t want you to miss out on your certificate.