Refund Policy

General Policy

• All courses are subject to TCP's non-refundable $10 enrolment fee.
• TCP Training will hold all credit until a period of two (2) months after original booking date. After this, course credit is expired and cannot be used.
• You must arrive 30 minutes before the scheduled start time, courses start at the scheduled start time, late entry will not be permitted.
• Certificates cannot be issued until all AVETMISS and USI information has been confirmed (where required) and all course paperwork requirements have been completed.
• No refund or exchange will be given for any goods purchased from TCP unless they are proven to be faulty.
• Student is unable to attend due to illness or other medical condition: must provide a medical certificate otherwise the standard cancellation policy and rescheduling fees apply.
• Refunds requests must be applied for in writing by the student so we can verify their identity and keep a record of the request. If your refund is approved, funds will be returned to you by the means in which it was paid. If the course fee was paid by a third party, the third party will be refunded the course fee.




Interpreter/Translator Policy

Download a copy of the Interpreter Policy

Cancellation Fees Public Courses:

• More than 24hr before the course start time = $20 cancellation fee per course (ie, cancellation of the RSA/RCG Combo Course will incur a $40 cancellation fee)
• Less than 24hr before the course start time = $50 Refund
• Late Arrival or Insufficient ID on the course date = $50 Refund
• No Attendance = No Refund
• All cancellation fees refer to the original booking date (ie, rescheduled courses may not be eligible for refunds)
• In the event of an existing competency, the student can be provided a partial refund of the compliance fees.
• Course cancelled by TCP Training: participants have the option of rescheduling to another date or receive a full refund of the course fee paid. No further monies will be paid for any other expenses the participant has or may incur.

Request a refund here.

 

Reschedule Fees Public Courses:

• More than 24hr before the course start time = $10 reschedule fee
• Less than 24hr before the course start time = 50% course fee
• Late Arrival or Insufficient ID on the course date = 50% course fee
• Late back from breaks = 50% course fee
• No Attendance = full course fee required

Request a reschedule here.